Customer No Service

When you go into a fast food restaurant, you don't expect the same level of service that you'd get if you went into a five star place, but you do expect to be treated with some decent level of respect at least.

D and I went to a Pop.ey.es on Saturday and we were both appalled at what happened there. When we walked in the door, the employees were arguing amongst each other, and continued to do so even after they saw us. The girl who served us was like, "Whatchu want?...Bitch, you better stop talking to me like that or I'mma have to step back and smack the shit out of you". No kind of apology to us for acting like that. We ordered our food and she went back to get the order, still cussin and fussin to her co-worker. She was sliding all over the greasy-azz floor acting like home training was a foreign concept to her.

While we were waiting for our order, another employee who appeared to be on break came up to the counter talking on her cell phone. We heard part of her conversation and she said, "...Boo, what you just said messed up my whole high". We looked at her crazy and she still kept on talking. She got what she wanted from the counter and proceeded to go outside and smoke her cigarette. Now, I can't stand cigarette smoke, especially around my food, but she was right outside the entrance door (which was propped open) so her smoke wafted into the establishment. In any normal place, the smokers would be made to light up in the back of the building or near the dumpsters as to avoid that kind of mess.

We waited a good 15 minutes for our food, and watched the employees get into a minor shoving match. D joked and said that if he were in his jurisdiction, he would have arrested them both for assault just to mess with them. Hmmm, wishful thinking I guess. But we finally got our food, and while the girl was ringing us up, she said to another employee, "Kill Yourself. Just go jump off a bridge". What kind of stupid shit is that? And where the hell were their managers?? As we were getting ready to walk out the door, the girl who served us said, "Yall need to leave, cuz I'm sure she's getting on your nerves". I wanted to say so badly, "Noooo honey, you're the one getting on our nerves". But I kept my mouth shut.

Of course when we got home, I went online and filed a complaint. There was no manager around and of everyone working no one could have been over the age of 21. And if you're wondering, yes they were a bunch of us which disappointed me even further.

Seriously, is good service that hard to come by these days? Especially from us? I've come to expect shit-tastic service when I'm dealing with customer service people on the phone, mostly because I know they're not even in the country, but from a group of our own youngins? Come on now. I know those employees would have been fumin' mad if they'd been in our shoes, so I don't know what makes them think that acting that way to the people they serve is okay. Is the concept of respect lacking that much in their homes?

Get at me in the comments, and share some of your horror stories if you'd like.